Losing USB connection to SDC 2130

Originally we could not get our SDC2130 motor controller to work in closed loop (speed or position). After downloading the latest firmware it seems to be working just fine. However, the USB connection to our PC, running the Configuration Utility, loses connection every few minutes. Does not seem to be noise related and it never happened with the firmware that originally shipped with the controller. Any Ideas what could be causing the \"Controller Lost\" events?

We will look into this and send you firmware to test.

OK, Thank you.
Standing by...

Pls try the attached and report.

file attached

Moderator,
Thanks, I downloaded the firmware file: SDC21x0_Firmware_Update_v12_121111.dfu and installed it in my SDC 2130. I did get a USB disconnect one time after 5 min, however it has been running now for over two hours without a \"Controller Lost\" dialog. I am hopeful that the problem is solved. In my application I only need the USB connection for Configuration, so this is workable. I will continue to test the reliability of the USB interface and report if there are new occurrences.
Ed

I\'m also seeing this issue, and I\'ve tried the new firmware, it seems to happen less often, but still about every minute. I\'m trying to use the SDC 2130 with 2 encoders.

I am having this issues as well with the latest firmware but using the c++ code rather than roborun.

1) What I see is that it open the connection fine.

2) Accepts a random number of commands before a transmit fail message comes back (RQ_ERR_TRANSMIT_FAILED)

3) After this it won\'t take any more commands until the handle is closed and reopened.

4) However, this doesn\'t always work.. when it doesn\'t, it connects but the response on the version check is empty (with status RQ_INVALID_RESPONSE) which leads to a RQ_UNRECOGNIZED_DEVICE.

Leaving it idle will sometimes resolve this issue as well.

Any help would be greatly appreciated.

Michael

Since I am the original reporter on this thread I feel that an update from me might be useful. I am still experiencing connection losses as well. The firmware update helped reduce the frequency of dropped connections, but only in the sense that sometimes connection is maintained longer, up to 10 minutes or so. But eventually it is always lost. On a random basis, the controller is lost as quickly as one minute. I have not been able to determine any condition that correlates to the dropped connections.

I am curious about this problem in any of the other Next Gen controllers because I am starting a project using the HBL2350.

\"unfortunately\" we have not been able to observe such a high frequency of communication loss, which makes the problem particularly difficult to trace. What we typically see is controllers running for hours eventlessly. We seem to have found that a longer cable does increase the odds of connection loss.

Let us know how the HBL2350 performs as this will give us additional clues.