Hall IC outputs cannot be monitored

Hallo.

I’m trying to drive a BLDC motor with HBL2360.
However I couldn’t watch the Hall IC outputs on PC when I turned the rotor of the motor by hand. I changed the motor, changed the channel, etc. I tried it, but I still cannot watch the Hall IC outputs.
When I did “Basic system check”, both the battery volt and the controller volt were 0 V.
So could you tell me how to check whether HBL2360 is broken or not?

Thank you for your prompt reply.

All your advices have been verified. What I have examined were

・Using only backup battery (yellow and black wires were connected), single motor was connected and the rotor was turned by hand.
・Only using main battery (red and black wires were connected), single motor was connected and the rotor was turned by hand.
・Using both backup and main batteries, single motor was connected and the rotor was turned by hand.
※Each of the above 3 items have been also examined with 2 motors. In addition, the patterns of connecting / not connecting the phases have been also examined.
・Changing the connectors (USB / RS232).
・Changing the channels (1 ch/ 2ch).
・Changing the motor to other one.
・Using the latest PC / software.
・Tried “Basic system check”. Both the battery volt and the controller volt were 0 V in Step 3.

PC recognizes the motor connected. I referred to the movie on YOUTUBE. I tried every combination as far as possible. However I still cannot watch the Hall IC outputs.

Thank you for your prompt reply.
I resend this message just in case.

All your advices have been verified. What I have examined were

・Using only backup battery (yellow and black wires were connected), single motor was connected and the rotor was turned by hand.
・Only using main battery (red and black wires were connected), single motor was connected and the rotor was turned by hand.
・Using both backup and main batteries, single motor was connected and the rotor was turned by hand.
※Each of the above 3 items have been also examined with 2 motors. In addition, the patterns of connecting / not connecting the phases have been also examined.
・Changing the connectors (USB / RS232).
・Changing the channels (1 ch/ 2ch).
・Changing the motor to other one.
・Using the latest PC / software.
・Tried “Basic system check”. Both the battery volt and the controller volt were 0 V in Step 3.

PC recognizes the motor connected. I referred to the movie on YOUTUBE. I tried every combination as far as possible. However I still cannot watch the Hall IC outputs.