Hall IC outputs cannot be monitored

3 years 1 day ago #29533208 by TK
Hallo.

I’m trying to drive a BLDC motor with HBL2360.
However I couldn’t watch the Hall IC outputs on PC when I turned the rotor of the motor by hand. I changed the motor, changed the channel, etc. I tried it, but I still cannot watch the Hall IC outputs.
When I did “Basic system check”, both the battery volt and the controller volt were 0 V.
So could you tell me how to check whether HBL2360 is broken or not?

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3 years 14 hours ago #29533209 by blake
Hello,

Is the controller giving indication that it is powered on? Is the Power LED on the controller illuminated and the Status LED flashing? Is the controller being recognized by Roborun+? ie when you connect the controller to your PC does a box pop up that says "Controller Found"?

What exactly are you doing to try to monitor the Hall IC outputs?

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2 years 11 months ago #29533214 by TK
Thank you for your prompt reply.

All your advices have been verified. What I have examined were

・Using only backup battery (yellow and black wires were connected), single motor was connected and the rotor was turned by hand.
・Only using main battery (red and black wires were connected), single motor was connected and the rotor was turned by hand.
・Using both backup and main batteries, single motor was connected and the rotor was turned by hand.
※Each of the above 3 items have been also examined with 2 motors. In addition, the patterns of connecting / not connecting the phases have been also examined.
・Changing the connectors (USB / RS232).
・Changing the channels (1 ch/ 2ch).
・Changing the motor to other one.
・Using the latest PC / software.
・Tried “Basic system check”. Both the battery volt and the controller volt were 0 V in Step 3.

PC recognizes the motor connected. I referred to the movie on YOUTUBE. I tried every combination as far as possible. However I still cannot watch the Hall IC outputs.

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2 years 11 months ago #29533223 by TK
Thank you for your prompt reply.
I resend this message just in case.

All your advices have been verified. What I have examined were

・Using only backup battery (yellow and black wires were connected), single motor was connected and the rotor was turned by hand.
・Only using main battery (red and black wires were connected), single motor was connected and the rotor was turned by hand.
・Using both backup and main batteries, single motor was connected and the rotor was turned by hand.
※Each of the above 3 items have been also examined with 2 motors. In addition, the patterns of connecting / not connecting the phases have been also examined.
・Changing the connectors (USB / RS232).
・Changing the channels (1 ch/ 2ch).
・Changing the motor to other one.
・Using the latest PC / software.
・Tried “Basic system check”. Both the battery volt and the controller volt were 0 V in Step 3.

PC recognizes the motor connected. I referred to the movie on YOUTUBE. I tried every combination as far as possible. However I still cannot watch the Hall IC outputs.

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2 years 11 months ago #29533226 by blake
Sorry for the delayed response. Please contact our technical support directly at This email address is being protected from spambots. You need JavaScript enabled to view it. with your contact information. It would be best/fastest to have a phone call to discuss and resolve this issue

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2 years 11 months ago #29533227 by blake
Sorry for the delayed response. Please contact our technical support directly at This email address is being protected from spambots. You need JavaScript enabled to view it. with your contact information. It would be best/fastest to have a phone call to discuss and resolve this issue

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