Magnetic sensor can't sense tape

We have a MGSW1600 and 25mm magnetic tape. The test was done with the magnetic sensor at diferent heights ranging from 5 to 40mm but the sensor falls short of the track detection threshold. The test was done after calibrating the sensor in an area without magnets or ferrous materials

Hey, sorry for the delayed response to this question. We are still catching up on some of the posts from over the Holidays.

Most commonly, this occurs because the tape is upside down. The polarity the sensor is looking for is actually configurable from MagSensor Utility.

Please post your mag sensor configuration so that I can take a look. By default, defintiely make sure that you start with the south top polarity.