SBL1360 USB Communication Issues

6 years 1 month ago #29530056 by TechSupport
With the controller powered on and connected via usb, what does the status light light flash sequence look like? the power on should be a rapid blink, and then it should go into an idle mode blink similar to a 1 Hz signal flashing.

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6 years 1 month ago #29530057 by mmiles19
I tried turning the controller off and back on at the restart stage of the update but it still waited for restart before timing out.

And when connected via USB, my only indication that the controller is on is the power led. There is nothing being emitted by the USB or status leds.

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6 years 1 month ago #29530058 by TechSupport
This is very unusual. How long ago was this controller purchased?

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6 years 1 month ago #29530059 by mmiles19
The controller was purchased in late November but this is the first we've worked with it since unboxing.

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6 years 1 month ago #29530060 by TechSupport
Warranty coverage is 90 days from date of purchase. So you are still ok on that. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for an RMA number and instructions.
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