Unable to install under Windows 7 x64
- elektrinis
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7 years 9 months ago #29531196
by elektrinis
Unable to install under Windows 7 x64 was created by elektrinis
Hello,
I am unable to install a PC software on my Windows 7 Pro x64 laptop.
The installation gets stuck when progress bar is around 60%.
When it is stuck, I am unable to close it. If I force-close it via task manager (processes), window remains open.
I close it by logging off, but after logging in Windows says a setup is still running and can not start another one.
After full restart, when I start the setup, it says it will resume, and of course gets stuck again.
Tried without luck:
lower windows compatibility OS,
Run as admin,
Run directly from C and from user's downloads folder
Get latest updates, including .net redistributable
Other options??
It runs ok on my stationary PC with same software.
I am unable to install a PC software on my Windows 7 Pro x64 laptop.
The installation gets stuck when progress bar is around 60%.
When it is stuck, I am unable to close it. If I force-close it via task manager (processes), window remains open.
I close it by logging off, but after logging in Windows says a setup is still running and can not start another one.
After full restart, when I start the setup, it says it will resume, and of course gets stuck again.
Tried without luck:
lower windows compatibility OS,
Run as admin,
Run directly from C and from user's downloads folder
Get latest updates, including .net redistributable
Other options??
It runs ok on my stationary PC with same software.
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7 years 9 months ago #29531199
by TechSupport
Replied by TechSupport on topic Unable to install under Windows 7 x64
Did you actually extract out the installation files from the compressed folder?
If the process says it is open already, you select it, and click "End process". Sometimes it doesn't work so you have to restart pc when that happens.
If the process says it is open already, you select it, and click "End process". Sometimes it doesn't work so you have to restart pc when that happens.
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- elektrinis
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7 years 8 months ago #29531202
by elektrinis
Replied by elektrinis on topic Unable to install under Windows 7 x64
Yes, I extract it.
I have finally managed to install the program. After some searching, I have found a microsoft utility that helped me to roll back the unsuccessful setup and then it went fine the next time.
I have finally managed to install the program. After some searching, I have found a microsoft utility that helped me to roll back the unsuccessful setup and then it went fine the next time.
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