hall count in wrong direction, on all possible combinations of hall sensors

I have configured the hall wires in all 6 combination and successfully found one phase setup foreach hall setup that runs the motor good in both directions.The problem is that when i find the good configauration of paheses, the counter always goes in the oposite direction. Can it be a phase shift problem from the motor manufaturer that the hall sensors are ofseted in the direction that is invesrse to your counter? can i adjust the phase?

solved but puting in pole pairs = -4