can not identify USB port in windows 7 for GBL1872 controller

4 years 5 months ago #29531932 by lei
I just bought GBL1872 and download RoborRun+. However, my computer can not identify the USB port after I powered up controller. I have windows 7 service park 1. How can I solve this problem? Do I need to download driver software? If so, where can I find it?
Thank you for help.

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4 years 5 months ago #29531938 by blake
Please download the attached drivers. This should solve your problem. I know they are labeled for Windows 8/8.1 but should still work. This driver file by the way can be found on our website under support>downloads.

File Attachment:

File Name: Win8and8.1.zip
File Size:1,680 KB
Attachments:

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