firmware update

3 years 1 month ago #29533254 by dustan
firmware update was created by dustan
i have a number of sdc2100 v1.5 controllers. I am trying to update firmware to 1.8 via com port. Update fails, on all 4 controllers i've tried. The program checks for controller, and resets it, but never get past that to device restarted. The computer beeps for usb loss and usb start but nothing happens after that. I am using win7 computer. Please advise. I've tried updating via USB, same thing seems to happen.

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3 years 1 month ago #29533266 by blake
Replied by blake on topic firmware update
Hello Dustan,

When the update reaches the step "Devise Restarted" please try manually switching off the power to the controller then back on again and see if the firmware update continues.

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3 years 1 month ago #29533267 by dustan
Replied by dustan on topic firmware update
Yes, I've tried that. Also, unplugging USB and plugging it back in. Also, WIndows 10. No luck.

still get "Device starting string not detected"

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3 years 1 month ago #29533269 by blake
Replied by blake on topic firmware update
Please download and install TeamViewer ( www.teamviewer.com ) to the pc you are using to program the controller then contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a time to have a remote session and have a look at this together.

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2 years 10 months ago #29533371 by Ramas3d
Replied by Ramas3d on topic firmware update
I have the same isuses with windows7 and SBL1360. Do you know how to resolve this problem?

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