VBL 2360 closed loop control

I am test running my motors using the VBL 2360. I want to use the closed loop control, but I cannot find the right PID gain values that can run the motor at stable speed. The movement starts oscillating uncontrollably. I do not have any load on the motors, running it by themself. I have tried P-0 I-1 D-0, then several other combinations. Is it just that I am not finding the right PID values? Or is there other significant problems that I might have in this?

What is the max speed of the motor? Did you also set your Max speed rpm in the speed and acceleration paramteer?

the motor's max speed is 1000. tried setting the speed parameter to 1000, i have tried several values of acceleration, from 2000 to 200 to 20. None of it really helped.

What is the firmware date code? You can find this by going into the console tab and sending in ?fid and clicking send.

Roboteq v1.2 RCB200 12/04/2012

here is the firmware date code

Also, in open loop, when we give the motor a positive RPM command we get a negative rpm. the speed works just fine.
I believe our hall sensors and phases are plugged in correctly

We figured it out!
the phasors were incorrect