serial firmware download error

5 years 10 months ago #29529716 by mrmell0
I hate to bring up something as shopworn as firmware update problem, but...

When I use RoboRun to update my HBL2360 with v1.4 firmware over serial (and hence using the .bin), everything goes fine until the last (key) step -- downloading the firmware. I get an error: "bad key code", which I can't find any reference to on this forum or the web.

What does it mean?

thanks!

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5 years 10 months ago #29529717 by mrmell0
Ah ha. It looks like it has to do with licensing for your serial IO library. That made me think my RoboRun must be out of synch, so I uninstalled, downloaded current version, and installed.

Same error.

My RoboRun is using KeyCode 602680086, if that's any help.

Is there some way I can check if the right version DLL is getting hooked in?


(It also seems strange that this error only comes up with the firmware update, but otherwise RoboRun communicates with the controller just fine over serial..)

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5 years 10 months ago #29529721 by TechSupport
This must be a new error as no one has ever had this issue in the past. What O/S are you using our utility with?

Can you provide us a screenshot of this error please?

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5 years 10 months ago #29529722 by TechSupport
I see that there has been a new release. I will check it out. In the meantime, here is the last known version we had available.
Attachments:

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5 years 10 months ago #29529725 by TechSupport
Sorry I am not able to replicate the same problem.

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