Failure while updating firmware on RoboteQ SDC2160 on windows 10

1 week 1 hour ago #29535028 by alse
I am trying to update the firmware on a couple of SDC2160.
I am connecting via a USB cable directly to the mini-com port of the controller one at a time. Using Roborun+ which connect automatically to the correct COM-port, I then choose Update Controller Firmware via USB. 
The controller comes up as a "STM Device in DFU Mode" but in the "Roboteq DFU Loader (v3.0.9)" the list of available DFU Devices is empty.
What should I do? I have tested with 2 controllers so far and I am having the same issue on both units.

I am using the latest version of Roborun+ which is Rev2 7-31-19 at the moment.

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6 days 20 hours ago #29535029 by george_f
Hello alse, i suppose that you are using USB to Serial cable, correct?
If you do so then the right choice in order to update the firmware is to choose "Update Controller Firmware via COM Port" and not the USB option.
Because, you are connecting to controller with Serial adapter and not USB cable.
I hope that i helped.

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6 days 18 hours ago #29535030 by alse
Hi, I am using a USB-cable, connected to the USBConnector of the SDC2160. I must use the "Update Controller Firmware via USB".

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6 days 16 hours ago #29535031 by george_f
Ok alse, my mistake, i misunderstood.
Then you are missing DFU drivers.

Please try the following,
1) Navigate to the Console tab of Roborun+ and choose the option Update Driver Via USB.  The device will enter DFU Mode and lose connection with the Roborun+ Utility and the DFU Loader will open.  In the DFU Loader window you will notice that no DFU Devices will be detected
2)  Leave the DFU Loader open while navigating to your computers Device Manager.  On one of the ports you will see "STM Device in DFU Mode" with an exclamation point over the icon.  This is indicative of a missing driver

3) Right click on this line and select Update Driver Software.  You will then select the option to Browse my computer for driver software

4)  We have included the driver files in the Roborun+ program files.  Simply shoose Browse and navigate to the Roborun Plus program files folder (C:\ > Program Files (x86) > Roboteq > Roborun Plus)

After following these steps STM Device in DFU Mode should show in the DFU Loader and you will be able to complete the firmware update.

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6 days 4 hours ago #29535032 by alse
Hi again george_f,
Thank for your reply but it did not solve the issue.
Once step 4 is completed, windows shows the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (code 39).
Please see the image below.
Attachments:

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5 days 20 hours ago #29535033 by george_f
Ok alse, could you please tell me which version of Robotun you are using?
To solve your problem please do the following:
Go to Roboteq's website.
www.roboteq.com/support/files-download
There, scroll down until you find the section "Drivers" and download "ST DFU Driver v3.0.5" and install them.

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5 days 19 hours ago - 5 days 14 hours ago #29535034 by alse
Hello again,
I am using the latest version of RoboRun which is Rev2 7-31-19 at the moment.
I have already installed the "ST DFU Driver v3.0.5"-driver from your website, but when unzipped it shows 3 folders, one for Win7, Win8, Win8.1.
I am running windows 10. I guess this is the issue from the start.
Have you tested RoboRun software on a windows 10 computer?

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4 hours 4 minutes ago #29535039 by alse
Hi, we are still waiting for a response from RoboteQ!

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