PC RIO Control Utility Not Working

5 years 9 months ago #29530018 by beerbot
The RIO Control Utility will not run on my PCs.

I have installed the current version of the RIO Control Utility on two PC's: a Windows 7 desktop and a Windows 8.1 tablet. In both cases the RIO Utility fails on load with a Visual Basic "Unhandled Exception Occurred," as follows:

"An error occurred creating the form. See Exception.InnerException for details. The error is: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))"

I get the error regardless of whether the RIO is connected or not. Both PCs are up to date with Windows updates.

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5 years 9 months ago #29530019 by TechSupport
I think the install might be missing a file.

Try uninstalling, and reinstall with the attached one.
Attachments:

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5 years 9 months ago #29530020 by beerbot
That fixed it. Thanks.

Perhaps the file on the download page should be replaced.

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5 years 9 months ago #29530021 by TechSupport
We will have to look into what is missing, but I know that if this worked, you should be able to install over the one you just installed and the latest version should work.

I will inquire with the team.

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