Menu

Topic-icon MGS1600C Firmware problem?

More
4 years 8 months ago #29530364 by mjepson
Hi,

We have 2 MGS1600's. I updated one to the latest firmware (1.0, 2013/08/22, even though the download says v. 1.1). Now it doesn't detect the magnet strip anymore. It did before.
The other one is running firmware v. 1.0 2014/4/24 and is working fine. It seems the new firmware is buggy? Is it possible to reload the old firmware (from 2014/04/24)? If so, where can I download it?

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago - 4 years 8 months ago #29530365 by TechSupport
We have not released a new version of firmware for the sensor. Not sure where you got the last one from. the last one available on the web was from Aug 2013.

Did you do a factory reset to defaults after doing the update?

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago #29530366 by TechSupport
My unit has the latest 8/22/13 firmware. there weren't any problems with my sensor reading the tape. Perhaps your sensor had a bad update?

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago #29530368 by mjepson
Replied by mjepson on topic MGS1600C Firmware problem?
I'm sorry, I mean 2013 for both drivers. But fact remains that it won't find the tape after an update. I have updated it over USB using the .dfu file (the .bin won't work for some reason).
The RoboMag tool sees the sensor and I am able to change and save settings, so as far as that goes, it seems the firmware is working properly.

Can I download the april version of the firmware somewhere, just to see if that solves anything?

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago #29530370 by mjepson
Replied by mjepson on topic MGS1600C Firmware problem?
Never mind, somehow flashing the firmware a third time solved it.

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago #29530375 by TechSupport
Looks like you didn't try "calibrate to zero". This will recalibrate the sensors and clear out any false detections and status the sensor may be issuing.

Please Log in or Create an account to join the conversation.

More
4 years 8 months ago #29530379 by mjepson
Replied by mjepson on topic MGS1600C Firmware problem?
That might be it, although I do believe I did a calibration after the other firmware flashes. But I'll keep that in mind, thanks.

Please Log in or Create an account to join the conversation.

Moderators: tonysantoni
Time to create page: 0.130 seconds
Go to top