We have BMS1060BT, and 6-cell pack. The RoboBMS "Run" tab shows cells 1~3 green, but cells 4~6 zero volt, with "Cell Under Volt" and "Bad SoH" flags (screenshot attached). All voltages measure fine at the 16-pin MiniFit balancing connector (wiring image showing measured voltages, and from which pins, attached). Pack voltage is displayed as 11.61V, but measures at 23.14V (displayed value is almost exactly one-half of actual voltage).
I have updated the firmware to the latest on the website (v.1.3 September 27, 2018), performed a settings Default operation, and re-configured settings from scratch. This did not help. Configuration .xml file also attached.
Can you please advise us on what we should do to resolve this?
Thanks and kind regards,