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Topic-icon Windows 8.1 Roboteq Driver Issue

  • Griffin Baker
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5 years 2 months ago #29528337 by Griffin Baker

Yes.

Try going into your device manager and seeing if it sees it and then if it does try to force install.

If successful, then try updating via firmware after usb is connected and communicating with pc.

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5 years 2 months ago #29528339 by okutkan

Device manager lists it under other devices and says "Motor Controller" with yellow exclamation mark.
(see post number: 29528327
dev.roboteq.com/dev1/index.php/forum/11-...issue/reply#29528327 )

If force install means trying to update driver by right clicking and "Update Driver Software..." menu. I already did that before posting to forum.

I think DFU driver is incompatible with windows 8.1
Is there any chance that we may obtain new driver from STMicroelectronics ?

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  • Griffin Baker
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5 years 2 months ago #29528344 by Griffin Baker

The drivers are supplied by us in your directory. But since what was done on my end was through windows 8 and not 8.1 I'm not able to replicate your situation.

Did you try the update driver software by directing the O/S to look in the folder as directed below with the forced unsigned driver enabled in my last post?

As stated before, you can always try using another version of windows 7 or lower to do what you need it to do.

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5 years 1 month ago #29528431 by allen

I have a similar issue as this, but this happens to me in both Windows 7 and Windows 8.

I'm using a USB-Serial to interface with the HDC2450. In device manager, I had to add a "COM/Port" device, and installed the driver in the directory you pointed out. However, I can't do anything in Roborun, as it gives the message "No COM Port found". In device manager, I can see the "Roboteq controller" device, but it has a yellow circle on it. The device status detail is "The device can not be started", even though all device drivers are shown as "up to date".

Please help,
Thanks!

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5 years 1 month ago #29528432 by Griffin Baker

Make sure your controller is power on and connected to pc. You computer should make a sound when hardware is found. It should then attempt to install drivers. If it does not (do not power off controller or remove USB), then open up device manager. Find the Roboteq usb port, and open up the driver in yellow and go to properties. Uninstall the driver first if possible. Then update or install drivers after it has finished.

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5 years 1 month ago #29528433 by allen

Thanks for the reply.
The power is on (as indicated by the power status LED), I've tried to update/reinstall the driver, but that doesn't make the "device can't be started" device status go away...

Anything else I could do?

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5 years 1 month ago #29528434 by Griffin Baker

Please upload a screen capture. Upload as a zipped file.

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5 years 1 month ago #29528441 by allen

Hi Griffin,

I've attached a series of screenshots. The procedures I used:
1) Turning on Roboteq and connecting its Serial Port through Serial-USB adapter to my PC's USB. See "roborun1.png" for outputs of Roborun and Device Manager. Note that Roborun version is "rev 1.2. 8/19/13", which I believe is the latest version.

2) roborun2.png: Device manager detail of the "Roboteq Motor Controller" shows "This device cannot start. Code (10)".

3) I then uninstalled the driver. This removed the "Ports(COM & LPT)" entry from the device manager. Re-plugging in the USB-Serial cable does not prompt anything.

4) install_COM.png: I went to device manager, and selected "Action->Add Legacy Hardware", and selected "Ports(COM&LPT)".

5) select_device.png: I was able to select the "Roboteq Motor Controller" driver to install for the Port.

6) finish_installation.png: Device driver installation finishes, but still gives the "Device cannot start" error.

7) update_driver.png: I try to update the driver software, by giving the "DFU Driver\" directory.

8) update_to_date.png: Device manager says the driver is up to date. However, Roboteq still cannot found COM Port.

Please advise,
Thanks,
Allen

Attachments:

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  • Griffin Baker
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5 years 1 month ago #29528443 by Griffin Baker

You can try setting the controller to a different com port and try again. Maybe the computer does not like the one currently being used.

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5 years 1 month ago #29528445 by allen

I have tried changing the COM Port to 10 different ones...the error persists.

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