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Topic-icon roborunplussetup-v15-101015 Win8.1 installation problem

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3 years 4 months ago #29532042 by foxati
Good evening,

The application have been installed on a Windows 8.1 64 bit machine by executing Setup.exe and completing the related procedure successfully.

Starting the application via C:\Program Files (x86)\Roboteq\Roborun Plus\Roborun+.exe the application crashes immediately with the following exception message.



Note: "Chiave già utilizzata da una voce esistente" = "An entry with the same key already exists"

Sometimes the application crashes before the rendering of the GUI, other times after the visualization of the main page.
In any case we cannot interact with it because the application closes automatically after we press the "OK" button on the exception message.

We have already tried to:
- uninstall and reinstall the application multiple times
- launch it in Windows 7 (and Windows XP) compatibility mode

What is the problem and how can we resolve it?
Do you have an installation guide for this application?
What are the software requirements for this application (e.g. external drivers, .NET versions, Service packs, specific DLLs ...)?

Thank you.
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3 years 4 months ago #29532043 by blake
Apologies for the delay. You are the first to report this issue. We are looking into it and will get back to you as soon as possible.

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3 years 4 months ago #29532044 by LROBBINS
A suggestion, probably useless, but at the same time also harmless. Run a CCleaner scan for registry issues.
The following user(s) said Thank You: blake

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3 years 4 months ago #29532047 by foxati
CCleaner scan doesn't correct any issue...
Any other idea?

We tried to install the application on a "clean" Windows 7 64bit virtual machine and it works correctly.
We cannot use it under Win XP, Win 8, Win 8.1 and Windows 10...

We look forward to your reply.
Thanks for the support.

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3 years 4 months ago #29532048 by LROBBINS
I am just a Roboteq user and have no further suggestions to offer. I have Roborun plus installed on both an old XP machine and somewhat newer Win7-X64 machine, and have had no installation problems with either earlier or current versions with either OS. I'm surprised that someone from Roboteq hasn't tried to help you with this.

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3 years 4 months ago #29532049 by foxati
me too...

Let's hope that someone helps...

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3 years 4 months ago #29532050 by blake
Thank you for your patience, I sincerely apologize for the late reply. We were looking for every possible occurrence that can cause this issue and corrected them. Please try using the attached version of Roborun+. After downloading the file change the extension to .rar, this forum will not allow attachments of anything other than .zip files. Please let me know if this solves the problem.

Thanks.

File Attachment:

File Name: RoborunPlus1.zip
File Size:5,177 KB
Attachments:

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3 years 4 months ago #29532051 by foxati
Thank you. At the moment the application seems to start correctly on Win 8.1 64 bit.
In the next days we'll try it with your controllers.

Best regards.

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3 years 4 months ago #29532052 by LROBBINS
Non vedo la possibilità di spedire il PM da questo sito ma volevo sapere di dove sei (va bene se do tel tu?). Io abito nel comune di Monteroni d'Arbia (SI). Il mio e-mail è r*o*b*b*i*n*s*l*e*o*n*a*r*d*chiocciola*g-m-a-i-l-dot-d-o-m.

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3 years 4 months ago #29532056 by blake

LROBBINS wrote: Non vedo la possibilità di spedire il PM da questo sito ma volevo sapere di dove sei (va bene se do tel tu?). Io abito nel comune di Monteroni d'Arbia (SI). Il mio e-mail è r*o*b*b*i*n*s*l*e*o*n*a*r*d*chiocciola*g-m-a-i-l-dot-d-o-m.


Lenny was that aimed at me or foxati? If you are needing to get in contact with me directly you can: This email address is being protected from spambots. You need JavaScript enabled to view it.

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