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Topic-icon Firmware update issue

  • Gabriel_Isko
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1 year 4 months ago #29533888 by Gabriel_Isko
Replied by Gabriel_Isko on topic Firmware update issue
Hey, are you cycling the power to the controller in the com firmware updated while it is waiting for a restart? We are pretty puzzled about what is going on over here, it sounds like you should still be able to upload firmware for this fix, but it's almost like something is blocking it. I'm still reviewing this with some of our engineers.

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1 year 4 months ago #29533893 by Leo
Replied by Leo on topic Firmware update issue
Yeah, I did try to cycle the power to the controller while it was waiting for a device restart during the com firmware update. I have found that i get exactly the same diagnostic message if the RS232 cable is plugged in to the drive or not. It almost seems as if the software is detecting the RS232 converter to USB drive and not the RoboteQ drive. I have tried other RS232 to USB converters and still the same errors appear.

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1 year 3 months ago #29533911 by Gabriel_Isko
Replied by Gabriel_Isko on topic Firmware update issue
Hey Leo, did I end up helping you in an email?

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1 year 3 months ago #29533913 by Leo
Replied by Leo on topic Firmware update issue
Hi Gabriel, I haven't received an email as of yet. I was wondering if we could perhaps organize to ship the controller back to you guys. Perhaps you could take a look at it. Please let me know. Thanks again.

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1 year 3 months ago #29533935 by Gabriel_Isko
Replied by Gabriel_Isko on topic Firmware update issue
Hey Leo,

Go ahead and send a picture of the barcode label with the serial number to This email address is being protected from spambots. You need JavaScript enabled to view it. and I'll help get an RMA started.

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9 months 1 week ago #29534529 by kevinbirks
Replied by kevinbirks on topic Firmware update issue
I have exactly the same problem except the status light is ONLY flashing red (no green)

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