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Firmware update issue
11 months 17 hours ago #29533888 by Gabriel_Isko
Hey, are you cycling the power to the controller in the com firmware updated while it is waiting for a restart? We are pretty puzzled about what is going on over here, it sounds like you should still be able to upload firmware for this fix, but it's almost like something is blocking it. I'm still reviewing this with some of our engineers.
11 months 6 hours ago #29533893 by Leo
Yeah, I did try to cycle the power to the controller while it was waiting for a device restart during the com firmware update. I have found that i get exactly the same diagnostic message if the RS232 cable is plugged in to the drive or not. It almost seems as if the software is detecting the RS232 converter to USB drive and not the RoboteQ drive. I have tried other RS232 to USB converters and still the same errors appear.
10 months 3 weeks ago #29533913 by Leo
10 months 2 weeks ago #29533935 by Gabriel_Isko
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