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3 years 9 months ago #29531317 by maheshraje27891
Power unit was created by maheshraje27891
My drive vbl2360 if connect to pc the it shows the message "power unit is not recognized" please find the attachment of screenshot

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3 years 9 months ago #29531318 by TechSupport
Replied by TechSupport on topic Power unit
It is likely 1 of 2 things. Either the firmware is old, or the Roborun+ version you have is outdated.

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3 years 9 months ago #29531322 by maheshraje27891
Replied by maheshraje27891 on topic Power unit
1) I WAN'T TO UPDATE MY FIRMWARE SEND ME PROCEDURE OF FIRMWARE UPDATE
2) HOW IDENTIFY EXACT MATCH VERSION OF Roborun+

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3 years 9 months ago #29531323 by roboteq
Replied by roboteq on topic Power unit
To update firmware, go to the Console tab of the Roborun+. Click on update via COM port button.

There is only one version of Roborun. It will automatically detect the controller model and adapt.

Make sure you download the latest Roborun and firmware from our web site

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3 years 9 months ago #29531328 by maheshraje27891
Replied by maheshraje27891 on topic Power unit
WE HAVE LOADED THE UPDATED FIRMWARE v1.4B IN CONTROLLER BUT STILL PROBLEM IS NOT SOLVED..FOR MORE INFORMATION COMMAND CONTROL BAR IN RUN MENU IS NOT SHOWING ON WINDOW.

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3 years 9 months ago #29531329 by roboteq
Replied by roboteq on topic Power unit
from the console, send ?trn

What is the reply?

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3 years 9 months ago #29531335 by maheshraje27891
Replied by maheshraje27891 on topic Power unit
?TRN
TRN=RCB200:Undefined
?FID
FID=Roboteq v1.4b RCB200 03/31/2015

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3 years 9 months ago #29531342 by TechSupport
Replied by TechSupport on topic Power unit
What is the version of Roborun+? At the very top of the browser it will give you a date code. The latest is 9/15/15

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3 years 9 months ago #29531348 by maheshraje27891
Replied by maheshraje27891 on topic Power unit
i use new software the latest 1/15/15, also uploaded new firmware but same problem showing "power unit is not recognized"
now what can i do.

even that now if i send ?TRN from console i was't got quick reply it has to require send this command 4 to 5 times

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3 years 9 months ago #29531349 by TechSupport
Replied by TechSupport on topic Power unit
Please download and run teamviewer. Please send us the ID and password it assigns you to This email address is being protected from spambots. You need JavaScript enabled to view it.

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