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A:  In some cases you may experience the Unhandled Exception Error pictured below when trying to run the RoboMag Configuration Utility on older versions of Windows.  

 

To fix this error, first download the ChartOcx.zip file at the bottom of this article and extract the enclosed strip.ocx file.  Then follow these steps:

 

If you have 32 bit Windows:

  • Copy the strip.ocx file to the C:\windows\system32 directory of your computer
  • Run cmd as administrator (if you do not run as admin it will not work)
  • In the command prompt window navigate to the systeem32 folder (cd c:\windows\system32)
  • Register the ocx by sending the prompt regsvr32 /i strip.ocx
  • Try and run the application

If you have 64 bit Windows:

  • Copy the strip.ocx file to the C:\windows\syswow64\ directory of your computer
  • Run cmd as administrator (if you do not run as admin it will not work)
  • In the command prompt window navigate to the syswow64 folder (cd c:\windows\SysWOW64\)
  • Register the ocx by sending the prompt regsvr32 strip.ocx
  • Try and run the application

  archive ChartOCX.zip (117 KB)

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